Sales

Product Evaluation

• What is Screencast?
• Can I Share Images and Videos From Snagit?
• What is Smart Move?
• Can I edit text in screenshots created with Snagit?
• Does Snagit Support Scrolling Capture?
• Can Snagit Record Audio?

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License and Software Keys

• What Version Is My Key For?
• Save a Software Key to a TechSmith Account
• Why Does the Software Not Remember My Key (It Always Launches as an Evaluation)?
• Why Did I Receive a Message That My Perpetual Software Key Is Counterfeit?
• This Software Key Is Not Valid
• Clear Activations for Snagit/Camtasia

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Returns and Cancellations

• When Will My Order Be Refunded?
• Offloading Snagit
• How Do I Request a Refund?
• How Do I Cancel a Subscription?
• What Is Your Policy on Cancelled Subscriptions?

Terms and Policies

• Engineering Release Policy
• Where Can I Find the Snagit or Camtasia End-User License Agreement – Eula?
• Don’t Miss These Upcoming Events
• Are There Countries Techsmith Does Not Do Business With?
• TechSmith Single Sign On Options (SSO)
• What Information Is Available on TechSmith’s Trust Center?

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Renewals

• Can I Consolidate Multiple Subscriptions?
• Does My Subscription Automatically Renew?
• Subscription Expired (2nd notification)
• Subscription Expired (1st notification)

Seat Management

• How Do I Manage My Techsmith Software?
• Grant Someone Access to a Product
• Remove Access to a Product
• Can Someone Else Manage My Seats?
• Invitation to Manage Seats

Purchasing & Invoicing

• What Is the Difference Between Snagit Pro, Snagit Create and Snagit?
• What Is the Difference Between Camtasia Pro, Create, and Essentials?
• What Is Included in Camtasia Pro?
• Do You Offer Special Upgrade Pricing for Customers Who Have Older Versions of Your Software?
• Can I Still Buy a Perpetual License of Snagit or Camtasia?
• Who Is Eligible for a Site License?

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